Privacy Policy

Casava ("Casava," "we," "us," or "our") provides a software platform that helps catering businesses manage customer orders, quotes, invoicing, payments, and scheduling ("the Service"). This Privacy Policy explains what information we collect, how we use it, and your rights regarding that information.

1. Information We Collect

We collect information in the following ways:

• Information you provide directly: When you submit a catering request, this includes your name, email address, phone number, event details (date, time, location, guest count), menu selections, and any special instructions or notes you provide.
• Payment information: Payments are processed by third-party payment providers (Square, Stripe, or QuickBooks, depending on the business). We do not store your full payment card details on our own systems, this is handled directly by our payment processors in accordance with their own privacy and security practices.
• WhatsApp messages: If you or a business communicates with us via WhatsApp (including through our automated assistant, "Zara"), we receive and store the content of those messages, your phone number, and related metadata in order to provide the Service.
• Business account information: For catering businesses using Casava, we collect business name, contact information, tax and payment configuration, and menu data in order to operate the platform on their behalf.

2. How We Use Your Information

We use the information we collect to:

• Process and fulfill catering orders, quotes, and invoices
• Facilitate payment processing through our third-party payment providers
• Send order confirmations, invoices, and event-related notifications via email and/or WhatsApp
• Schedule confirmed events on the relevant business's calendar
• Allow business owners to manage their account settings and menu information, including via our WhatsApp-based assistant
• Improve and maintain the Service

3. How We Share Information

We do not sell your personal information. We share information only as necessary to operate the Service, including with:

• Payment processors (Square, Stripe, QuickBooks) to process transactions
• Meta / WhatsApp Business Platform to send and receive messages on behalf of businesses using Casava
• The catering business you are ordering from, who receives your order and contact details in order to fulfill your request
• Service providers who help us operate our infrastructure (e.g., cloud hosting, workflow automation, data storage), under obligations to protect your information

We may also disclose information if required by law or to protect the rights, safety, or property of Casava, our users, or others.

4. Data Retention

We retain order, quote, and invoice records for as long as necessary to provide the Service and to meet legal, accounting, or reporting obligations. WhatsApp message content is retained as needed to provide ongoing customer support and business account management.

5. Your Rights

Depending on your location, you may have rights to access, correct, or request deletion of your personal information. To make such a request, contact us using the information below.

6. Children's Privacy

The Service is not directed at children, and we do not knowingly collect personal information from children.

7. Changes to This Policy

We may update this Privacy Policy from time to time. We will post the updated version on this page with a revised "Last updated" date.

8. Contact Us

Questions about this policy can be sent to info@casava.ai.