Got questions?
Here's what caterers ask us most.
Product
What does Casava actually automate?
Everything between a customer's first message and a booked, paid event: replying, quoting, invoicing, payment tracking and calendar scheduling. You approve; the rest runs itself.
Do I have to log into a dashboard every day?
No. Approvals happen right from a notification. A dashboard is available whenever you want a fuller picture, but it's never required.
Can I change my pricing rules, tax rate, or deposit split?
Yes — settings like these can be updated in plain language through your Casava assistant, no forms required.
What if a client wants to modify their order after the quote?
You can edit and resend any quote before approval, and adjust an invoice's terms as needed.
Does Casava work for meal prep, not just catering?
Casava is built for catering today. Meal prep support is coming soon.
Can my whole team use it, or just the owner?
Approval and configuration are owner-only for security, but your team is notified automatically as bookings are confirmed.
Is my data secure?
Yes. See our Privacy Policy for details on how your data is collected and protected.
Billing
What happens at day 30?
You'll be prompted to choose a paid plan. Nothing is charged automatically.
Is there a setup fee?
No, on any tier.
Can I switch tiers later?
Yes, anytime — changes take effect on your next billing cycle.
What if I cancel?
Cancel anytime, no penalty — your account stays active through the end of the billing period.
Integrations
Which messaging apps can I get approvals through?
Your favorite messaging app, SMS, or email — set your preferred channel and a backup during setup.
Which payment providers do you support?
Square, Stripe, and QuickBooks — connect the one you already use during onboarding.
Does it sync with my existing calendar?
Yes — confirmed bookings are added straight to your Google Calendar, with an invite sent to the client automatically.
What if I use a different tool for one of these?
Reach out at [email protected] — we're adding integrations regularly.
Still have questions?
Email [email protected]